Job Description
Join TechFlow Solutions as our Senior IT Support Specialist in Jacksonville, FL! We're a dynamic tech company committed to innovation and employee growth. You'll be the backbone of our IT operations, ensuring seamless technology experiences for our 200+ employees across three locations. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced environment.
Why TechFlow Solutions?
- Modern office in Downtown Jacksonville with river views
- Annual professional development stipend
- Collaborative culture with monthly team-building events
- 401(k) with company match
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex IT incidents within SLA targets
- Deploy and maintain Windows 10/11 endpoints and cloud services (Microsoft 365)
- Lead IT security initiatives including vulnerability assessments and patch management
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for equipment procurement and service contracts
- Mentor junior IT staff and conduct user training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in Active Directory, PowerShell scripting, and network troubleshooting
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent communication skills for both technical and non-technical audiences
- Valid Florida driver's license for occasional off-site support