Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech team! We're seeking a passionate professional to deliver exceptional technical support across our Dallas headquarters. Enjoy competitive compensation, cutting-edge tools, and a culture that values innovation and growth. Your expertise will directly impact our 500+ employees' productivity while shaping our IT infrastructure future.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Lead incident management, including ticket resolution and root cause analysis
- Deploy and maintain cybersecurity protocols for endpoint protection
- Collaborate with vendors for hardware procurement and lifecycle management
- Document SOPs and create knowledge base articles for team scalability
- Mentor junior IT staff and conduct technology training sessions
Qualifications
- 5+ years in IT support with 2+ years in enterprise environments
- CompTIA Security+ and Microsoft Azure certifications required
- Expertise in Windows Server administration and virtualization (VMware)
- Proven experience with ticketing systems (ServiceNow/Jira)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts
- Experience managing help desk SLAs and KPIs
- BS in Computer Science or related field preferred