Job Description
Join InnovateTech Solutions as our next Senior IT Support Specialist in Detroit! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. You'll be the backbone of our operations, ensuring seamless technology experiences for our team and partners. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across platforms
- Deploy and maintain cloud infrastructure (Azure/AWS) and on-premise solutions
- Develop and document IT policies, procedures, and disaster recovery plans
- Lead cross-functional projects for system upgrades and technology migrations
- Mentor junior IT staff and conduct regular training sessions
- Analyze system performance metrics and implement optimization strategies
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration, Active Directory, and Group Policy
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+, Network+, or Microsoft Azure Fundamentals required
- Proficiency with helpdesk tools (ServiceNow, Jira) and remote support software
- Excellent troubleshooting skills for complex hardware/software issues
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Valid Michigan driver's license for occasional client site visits