Job Description
Join our award-winning IT team at TechSolutions Inc., a leading tech hub in San Diego's vibrant downtown. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a modern office environment with cutting-edge tools, collaborative culture, and opportunities for career advancement in California's tech capital. What you'll love: Competitive compensation, comprehensive benefits package, flexible hybrid work options, and professional development stipends.
Responsibilities
- Provide Level 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and cloud-based SaaS applications
- Deploy and maintain endpoint security solutions across 500+ devices
- Lead IT projects including hardware refreshes and system migrations
- Document SOPs and knowledge base articles for team scalability
- Mentor junior support staff and conduct technical training sessions
- Collaborate with vendors to resolve complex technical escalations
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Microsoft 365, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or ITSM platforms
- Excellent troubleshooting skills for network connectivity issues
- CCNA or Network+ certification preferred
- Ability to lift 30lbs for equipment maintenance tasks