Job Description
Join our dynamic IT team in Atlanta as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise environment. You'll troubleshoot complex hardware/software issues, optimize network performance, and implement cutting-edge security protocols while collaborating with cross-functional teams. Enjoy a collaborative culture with growth opportunities, competitive benefits, and the chance to work with cutting-edge technology in Atlanta's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365/AWS)
- Deploy and maintain security protocols including endpoint protection and VPNs
- Provide Level 2/3 support for network, storage, and virtualization systems
- Create technical documentation and SOPs for IT processes
- Collaborate with vendors on system integrations and upgrades
- Mentor junior support staff and implement IT best practices
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification required
- Expert knowledge of Windows Server 2019+, Active Directory, and O365
- Hands-on experience with virtualization (VMware/Hyper-V) and cloud services
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication skills with ability to translate technical concepts
- ITIL Foundation certification preferred
- BS in Computer Science or related field required