Job Description
Join NexusTech Solutions as a Senior IT Support Specialist in our vibrant downtown Chicago office. We're seeking a tech-savvy professional to deliver exceptional IT services to our growing team. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud infrastructure
- Deploy and maintain Windows/macOS workstations and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and incident response
- Train staff on new technologies and security protocols
Qualifications
- 3+ years of enterprise IT support experience
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+/Network+, Microsoft 365 Certified
- Experience with Service Desk tools (Jira, ServiceNow)
- Excellent problem-solving and communication skills
- Bachelor's degree in IT or related field preferred