Job Description
Are you a tech-savvy problem solver looking for a high-paying career opportunity? TechNova Solutions is currently seeking a dedicated and experienced Help Desk Support Specialist to join our dynamic team in Buffalo, NY. We offer a competitive compensation package, comprehensive health benefits, and a collaborative work environment where your technical skills are valued.
In this role, you will serve as the first point of contact for employees regarding technical issues, ensuring minimal downtime and maximum productivity. If you have a passion for technology and a knack for resolving complex problems efficiently, we want to hear from you.
In this role, you will serve as the first point of contact for employees regarding technical issues, ensuring minimal downtime and maximum productivity. If you have a passion for technology and a knack for resolving complex problems efficiently, we want to hear from you.
Responsibilities
- Provide exceptional Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access.
- Diagnose and troubleshoot hardware and software problems related to Windows, macOS, and mobile devices.
- Manage and maintain the IT asset inventory and ensure all systems are up to date with the latest security patches.
- Conduct user training sessions and create technical documentation to empower employees.
- Escalate complex incidents to senior engineers and vendors in a timely manner.
- Maintain accurate tickets in the Service Desk management system.
Qualifications
- Minimum of 3-5 years of professional IT Support experience.
- CompTIA A+ and/or Network+ certification is highly preferred.
- Strong knowledge of Microsoft Office 365, Active Directory, and VPN configurations.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize multiple tickets in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.