Job Description
Join our award-winning IT team as a Senior Help Desk Support Specialist in sunny Tucson! We're seeking a tech-savvy professional to deliver exceptional user support while earning a premium salary. Enjoy a hybrid work model, comprehensive benefits package, and opportunities for career advancement in our fast-growing tech hub.
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Provide Tier 2/3 support for Windows, macOS, and cloud applications
- Document all incidents in ServiceNow with detailed resolution notes
- Collaborate with network and security teams on vulnerability remediation
- Train end-users on cybersecurity best practices and new software deployments
- Optimize ITSM processes to reduce average ticket resolution time
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA Security+ and/or ITILv4 certification required
- Expertise in Active Directory, SCCM, and Intune management
- Advanced troubleshooting skills for VPN, VDI, and SaaS integrations
- Proven ability to manage high-volume incident queues (100+ tickets/day)
- Experience with PowerShell scripting for automation