Job Description
Join our elite IT support team at TechSolutions Inc. and elevate your career in Jacksonville's thriving tech hub. We're seeking a Senior Help Desk Support Specialist to deliver premium technical assistance to Fortune 500 clients. Enjoy a modern remote-hybrid work environment, comprehensive benefits package, and opportunities for rapid advancement in a fast-paced innovation-driven culture.
As a cornerstone of our operations, you'll resolve complex technical challenges while maintaining exceptional client satisfaction. This role offers competitive compensation, professional development stipends, and the chance to work with cutting-edge technologies in a supportive, award-winning workplace.
Responsibilities
- Provide Tier 2-3 technical support for enterprise-level hardware/software systems
- Diagnose and resolve network, security, and infrastructure issues
- Document solutions using ITSM tools (ServiceNow, Jira)
- Train junior staff on troubleshooting methodologies
- Collaborate with cross-functional teams on system implementations
- Develop and maintain technical documentation
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows Server 2019+ and Active Directory
- Strong proficiency in cloud platforms (Azure, AWS)
- Experience with remote access tools (TeamViewer, AnyDesk)
- Exceptional communication and client management skills
- Ability to work independently with minimal supervision
- Relevant bachelor's degree or equivalent experience