Job Description
Join our award-winning IT team as a Senior Help Desk Support Specialist in sunny Corpus Christi! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise systems. This high-paying role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a coastal tech hub. If you're passionate about solving complex technical challenges while providing outstanding customer service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems using remote tools and on-site assistance
- Document all incidents, solutions, and knowledge base articles
- Train end-users on new technologies and best practices
- Collaborate with IT infrastructure teams on system upgrades
- Monitor ticket queues and maintain SLA compliance
- Develop automation scripts for recurring technical tasks
Qualifications
- 5+ years of enterprise-level help desk support experience
- Expertise in Windows OS, Active Directory, and cloud services (AWS/Azure)
- CompTIA A+/Network+ certifications or equivalent
- Strong troubleshooting skills with network diagnostics tools
- Excellent written and verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira)
- Bachelor's degree in IT or related field preferred