Job Description
Join our award-winning IT team as a Senior Help Desk Support Specialist in Phoenix, AZ! We're seeking a tech-savvy professional to deliver exceptional user experiences while solving complex technical challenges. This high-paying role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic corporate environment. If you're passionate about technology and customer satisfaction, apply today!
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Resolve hardware/software issues including Active Directory, VPN, and cloud applications
- Document cases in ServiceNow with detailed troubleshooting steps
- Collaborate with network and security teams on incident resolution
- Develop and maintain knowledge base articles
- Mentor junior support staff on best practices
- Conduct quarterly IT training sessions for employees
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, Office 365, and endpoint management
- Strong scripting skills (PowerShell/Bash)
- Experience with Service Desk ticketing systems
- Ability to work flexible hours including occasional on-call
- Bachelor's degree in IT or related field preferred