Job Description
Join TechCorp Solutions as a Senior Help Desk Specialist in Houston and elevate your IT career! We're seeking a passionate professional to deliver exceptional technical support to Fortune 500 clients in the energy sector. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Resolve complex hardware/software issues including network connectivity, cloud services (Azure/O365), and security protocols
- Document incidents using ServiceNow and maintain SLA compliance with 99.5% uptime
- Train junior staff on ITIL best practices and escalation procedures
- Collaborate with cybersecurity team on vulnerability remediation
- Manage asset inventory and software licensing compliance
Qualifications
- 5+ years of enterprise-level help desk experience with Windows Server administration
- CompTIA Security+ or equivalent certification required
- Expertise in Active Directory, VPN configurations, and remote support tools
- Strong analytical skills with ability to diagnose multi-system failures
- Experience with Jira, Zendesk, or similar ticketing systems
- Bachelor's degree in IT or related field preferred
- Proven ability to mentor technical teams