Job Description
Join Nashville's premier IT services firm as a Senior Help Desk Specialist! We're seeking a dedicated professional to deliver exceptional technical support to our growing client base. This high-paying role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech hubs. If you're passionate about resolving complex technical challenges and thrive in a collaborative environment, apply today to elevate your career!
Responsibilities
- Provide Tier 2-3 technical support for enterprise software, hardware, and network systems
- Diagnose and resolve complex IT issues via remote support and on-site assistance
- Document all support cases in ticketing systems with detailed resolution steps
- Collaborate with network and security teams on infrastructure improvements
- Train end-users on new technologies and best practices
- Contribute to IT service documentation and knowledge base articles
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of enterprise-level help desk or IT support experience
- Expertise in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- CompTIA A+, Network+, or Security+ certification required
- Strong troubleshooting skills with hardware, software, and network connectivity
- Excellent communication skills and customer service orientation
- Experience with ITSM tools (ServiceNow, Jira, or similar)
- Bachelor's degree in IT or related field preferred