Job Description
Join our elite IT support team at NexusTech Solutions and elevate your career in the heart of Denver's thriving tech scene. We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients. This premium role combines competitive compensation with cutting-edge cloud technologies and rapid career progression. Enjoy a hybrid work model, comprehensive benefits package, and the chance to solve complex challenges while mentoring junior staff. Our Denver hub offers state-of-the-art facilities and collaborative culture where innovation thrives.
Responsibilities
- Provide Tier 2/3 technical support for enterprise-level infrastructure including Windows Server, Active Directory, and cloud platforms (Azure/AWS)
- Lead incident resolution for critical system outages using ITIL methodologies and ticketing systems (ServiceNow/Jira)
- Develop and maintain comprehensive documentation for SOPs and troubleshooting guides
- Collaborate with network and security teams on vulnerability assessments and patch management
- Mentor junior technicians and conduct training sessions on emerging technologies
- Analyze performance metrics to identify system optimization opportunities
Qualifications
- 5+ years of enterprise-level help desk experience with Windows 10/11 and macOS environments
- Expertise in networking fundamentals (TCP/IP, DNS, DHCP) and VPN technologies
- Certifications required: CompTIA A+, Network+, and either Microsoft 365 Certified: Modern Desktop Administrator Associate or AWS Certified Cloud Practitioner
- Proficiency in PowerShell scripting and automation tools (Ansible preferred)
- Demonstrated experience with remote support tools (TeamViewer, Splashtop)
- Strong problem-solving skills with ability to diagnose hardware/software conflicts
- Excellent communication skills with ability to translate technical concepts to non-technical stakeholders