Job Description
Join our elite IT support team at GlobalTech Solutions, where your expertise in resolving complex technical challenges is valued with industry-leading compensation. As a Senior Help Desk Specialist in Newark, you'll be the cornerstone of our digital infrastructure, ensuring seamless operations for Fortune 500 clients. Enjoy a modern collaborative workspace, comprehensive benefits package, and clear pathways to career advancement in one of America's most dynamic tech hubs.
Responsibilities
- Diagnose and resolve Tier 3 hardware/software issues across Windows/macOS environments
- Implement advanced network security protocols and disaster recovery procedures
- Mentor junior technicians and optimize support workflows
- Manage virtualized infrastructure (VMware/Hyper-V) and cloud services
- Document technical solutions and develop knowledge base articles
- Collaborate with engineering teams on system upgrades
Qualifications
- 5+ years in enterprise-level IT support with SaaS experience
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications
- Expertise in Active Directory, SCCM, and Intune management
- Advanced scripting skills (PowerShell/Bash)
- Proven incident management with ITIL framework
- Excellent communication skills for executive-level stakeholder engagement