Job Description
Join our dynamic IT team as a Senior Help Desk Specialist in Laredo, TX! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage ticket lifecycle using ServiceNow and Jira systems
- Execute system deployments, updates, and security protocols
- Document SOPs and create knowledge base articles
- Mentor junior support staff and conduct training sessions
- Collaborate with vendors for hardware/software procurement
- Analyze trends to implement proactive IT solutions
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong diagnostic skills for on-premise/cloud environments
- Excellent written/verbal communication in English/Spanish
- Experience with remote support tools (TeamViewer, AnyDesk)
- Bachelor's degree in IT or related field preferred