Job Description
Join TechSolutions Inc., a leading tech innovator in Buffalo, NY, as a Senior Help Desk Specialist. We're seeking a customer-focused professional to deliver exceptional technical support to our enterprise clients. Enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth in a dynamic environment. Apply today and become part of our award-winning IT support team!
Responsibilities
- Provide Tier 2-3 technical support for complex hardware/software issues
- Manage ticketing system and prioritize high-impact incidents
- Train and mentor junior support staff on best practices
- Develop and maintain technical documentation
- Collaborate with network/systems teams on infrastructure projects
- Analyze support trends to implement proactive solutions
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or equivalent certifications
- Expertise in Windows 10/11, macOS, and Active Directory
- Strong troubleshooting skills with remote access tools
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)