Job Description
Join our dynamic team as a Remote IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Laredo, TX to provide exceptional technical support to our clients. This fully remote position offers comprehensive training and growth opportunities in a collaborative environment. If you're passionate about problem-solving and eager to build foundational IT skills, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Install, configure, and maintain computer systems and networks
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Provide end-user training on company software and systems
- Monitor system performance and implement security protocols
- Participate in ongoing technical skills development programs
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Reliable internet connection for remote work