Job Description
Join our dynamic team as a Remote IT Support Trainee in Albuquerque, NM and launch your career in technology! We're seeking motivated individuals passionate about IT infrastructure and customer service. This fully remote position includes comprehensive training programs, mentorship from industry experts, and opportunities for career growth. Enjoy flexible work arrangements while gaining hands-on experience with cutting-edge systems and network troubleshooting.
What We Offer:
- Comprehensive paid training program
- Remote-first work culture with flexible hoursCareer advancement pathways to specialist roles
- Competitive benefits package
- Collaborative virtual team environment
Responsibilities
- Provide remote technical assistance to end-users via phone, chat, and email
- Diagnose and resolve hardware/software issues on desktop/laptop systems
- Document support tickets and maintain accurate incident records
- Collaborate with senior engineers on complex system problems
- Assist with network infrastructure monitoring and maintenance
- Participate in continuous training on emerging technologies
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service experience (retail/tech support a plus)
- Ability to work independently in a remote environment
- Willingness to obtain industry certifications (CompTIA A+)