Job Description
Join TechNova Solutions as a Remote Help Desk Support Specialist and become the backbone of our IT operations! We're seeking a tech-savvy professional to deliver exceptional remote technical support to our clients across Virginia Beach and beyond. Enjoy a flexible work-from-home environment while making a tangible impact on user productivity and satisfaction. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic tech company.
Responsibilities
- Provide remote technical assistance via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support tickets using ServiceNow and maintain detailed knowledge base articles
- Collaborate with Tier 2 engineers for complex issue escalation and resolution
- Conduct remote system installations, configurations, and upgrades
- Deliver user training on software applications and security best practices
- Monitor system health and proactively address potential technical issues
Qualifications
- 3+ years of experience in remote IT support or help desk environments
- CompTIA A+ certification or equivalent technical expertise
- Proficiency in Windows OS, Microsoft 365, and network troubleshooting tools
- Strong diagnostic skills with ability to resolve issues independently
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Ability to work independently and manage multiple priorities effectively