Job Description
Join our award-winning IT team as a Remote Help Desk Support Specialist in Lincoln, NE! We're seeking a customer-obsessed professional to deliver exceptional technical support to our growing client base. This fully remote position offers flexibility while making a tangible impact through cutting-edge solutions. Enjoy competitive benefits, career growth opportunities, and a collaborative culture that values innovation and work-life balance. Apply today and become part of Nebraska's thriving tech community!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions in our ticketing system (ServiceNow)
- Train users on new technologies and best practices for digital security
- Collaborate with Tier 2 engineers to resolve complex technical escalations
- Monitor system health and proactively address potential issues
- Conduct periodic remote system audits and maintenance tasks
Qualifications
- 3+ years of experience in technical support or help desk environments
- Proficiency with Windows OS, Microsoft 365, and cloud platforms (Azure/O365)
- CompTIA A+ or equivalent certification required
- Strong diagnostic skills with hardware/software troubleshooting methodologies
- Excellent written/verbal communication with customer-first mindset
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently in a remote setting with minimal supervision
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)