Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in Pittsburgh! We're seeking tech-savvy professionals to deliver exceptional customer support to our growing client base. This fully remote position offers flexible hours while allowing you to make a tangible impact in resolving technical challenges. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve desktop/laptop, network, and application problems
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with IT teams to escalate complex issues and implement solutions
- Train users on best practices for system security and efficiency
- Monitor system health and proactively address potential disruptions
- Maintain high customer satisfaction through timely, empathetic support
Qualifications
- 3+ years of experience in IT help desk or technical support roles
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently in a remote setting
- Basic networking knowledge (TCP/IP, VPN, DNS)