Job Description
Join our award-winning IT support team as a Remote Help Desk Support Specialist in Portland! We're seeking a tech-savvy problem-solver to deliver exceptional remote support to our clients across Oregon. Enjoy flexible work arrangements, competitive benefits, and a collaborative culture that values innovation. You'll be the go-to expert for resolving technical challenges while working from the comfort of your home office. If you're passionate about customer service and cutting-edge technology, apply today to become part of our growing team!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop tools
- Troubleshoot hardware/software issues for Windows/macOS systems
- Manage ticketing systems and maintain detailed documentation
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT best practices and security protocols
- Monitor system health and proactively address potential issues
- Support cloud services (Microsoft 365, Google Workspace) and networking basics
Qualifications
- 2+ years of IT help desk or customer support experience
- CompTIA A+ or similar certification preferred
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills for OS, hardware, and network issues
- Excellent written/verbal communication abilities
- Ability to work independently in a remote environment
- Experience with ticketing systems (ServiceNow, Zendesk)
- Must be authorized to work in the United States