Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in St. Louis, MO! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our clients. This fully remote role offers the flexibility to work from anywhere while supporting our growing user base. At TechSolutions Inc., we foster innovation and career growth through continuous training and collaborative projects. If you're passionate about technology and helping others thrive, apply today to become part of our award-winning support team!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network, security, and system performance problems
- Document support tickets using CRM systems with detailed resolution steps
- Collaborate with IT teams on complex escalations and infrastructure improvements
- Conduct user training sessions on new technologies and best practices
- Monitor system health and proactively address potential issues
- Assist with software installations, updates, and patch management
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency with Windows/macOS, Active Directory, and cloud services (AWS/Azure)
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent written/verbal communication and customer service abilities
- ITIL Foundation or CompTIA A+ certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Valid Missouri driver's license for occasional on-site visits