Job Description
Join NexusTech Solutions' award-winning IT support team as a Remote Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and technical assistance to our Denver-based clients. Enjoy the flexibility of remote work while making a tangible impact on our growing tech ecosystem. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve Windows/macOS, networking, and connectivity problems
- Document support tickets and maintain detailed knowledge base entries
- Collaborate with senior engineers on complex system issues
- Train users on security protocols and best practices
- Monitor system performance and proactively address potential issues
- Support software installations, configurations, and updates
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency in Windows/macOS, Active Directory, and networking fundamentals
- Strong customer service skills with empathy and patience
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently in a remote setting
- Excellent written and verbal communication skills