Job Description
Join our award-winning IT support team as a Remote Help Desk Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service to our Albuquerque-based clients while enjoying full remote flexibility. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic tech environment. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve Windows/macOS, network connectivity, and application problems
- Manage service desk tickets using Jira and document all interactions
- Train users on security best practices and system optimization
- Collaborate with IT teams to escalate complex infrastructure issues
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- CompTIA A+ or Network+ certification required
- Strong diagnostic and problem-solving abilities
- Excellent communication skills with customer service focus
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision