Job Description
Join TechFlow Solutions as a Remote Help Desk Specialist and become the frontline hero for our Seattle-based clients! We're seeking a technically savvy and customer-focused professional to deliver exceptional IT support in a fully remote environment. Enjoy Seattle's vibrant culture while working from anywhere in the Pacific Northwest, with flexible hours and comprehensive benefits.
As a key member of our IT support team, you'll troubleshoot complex technical issues, implement solutions, and maintain seamless digital experiences for users across diverse industries. Your expertise will directly impact business continuity and user satisfaction in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop for Windows/macOS systems
- Diagnose and resolve network connectivity, hardware, software, and security issues
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain endpoint security solutions (antivirus, encryption)
- Document incidents, solutions, and knowledge base articles in ServiceNow
- Collaborate with network and security teams on escalated issues
- Conduct quarterly system health checks for key clients
Qualifications
- 3+ years of enterprise-level help desk or desktop support experience
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with remote support tools (TeamViewer, AnyDesk, or Splashtop)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Relevant bachelor's degree in IT or related field preferred