Job Description
Join our award-winning IT team as a Remote Help Desk Specialist in Lincoln, NE! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base. This role combines cutting-edge technology with customer-centric service in a flexible remote environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities. Apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and application problems
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex technical escalations
- Train users on new systems and security best practices
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base documentation
Qualifications
- 2+ years of help desk/IT support experience
- Proficiency with Windows/macOS, Active Directory, and cloud services (O365, GSuite)
- Strong troubleshooting skills for networking, VPN, and endpoint security
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- High-speed home internet required