Job Description
Are you looking to launch your career in Information Technology? Lubbock Tech Solutions is seeking a dedicated and eager Part-Time IT Support Trainee to join our dynamic team. This is an excellent opportunity to gain hands-on experience in a real-world IT environment while earning a competitive wage.
Why Join Us?
- Mentorship: Work directly with senior technicians to sharpen your technical skills.
- Flexibility: Ideal for students or those seeking work-life balance with a consistent part-time schedule.
- Growth: Potential for full-time advancement based on performance.
We are looking for a proactive individual who is passionate about technology and ready to learn the ropes of IT support.
Responsibilities
- Troubleshooting: Diagnose and resolve hardware and software issues for employees, including printers, computers, and network connectivity.
- Support: Assist staff with account management, password resets, and software installation.
- Inventory: Maintain accurate records of IT equipment and software licenses.
- Security: Help monitor physical and digital security measures to ensure a safe working environment.
- Documentation: Log all support tickets and create detailed reports on technical issues and resolutions.
- Communication: Communicate technical concepts clearly to non-technical staff members.
Qualifications
- Education: High school diploma or GED required; pursuing a degree in IT, Computer Science, or related field is a plus.
- Experience: No prior professional experience required, but familiarity with Windows OS and basic computer functions is highly desirable.
- Skills: Strong problem-solving abilities and a logical approach to troubleshooting.
- Soft Skills: Excellent customer service skills and the ability to work independently.
- Availability: Must be available to work evenings and weekends as part of the on-call rotation.