Job Description
Join Detroit's premier tech firm as an IT Support Trainee! Launch your career in IT with hands-on training in cutting-edge systems while serving diverse clients across Metro Detroit. We offer flexible scheduling, mentorship from senior engineers, and a pathway to full-time roles. Perfect for motivated learners eager to build technical expertise in a collaborative environment.
Our 16-week program combines classroom training with real-world troubleshooting experience. You'll gain exposure to cloud infrastructure, security protocols, and enterprise software while supporting our Fortune 500 client base.
Responsibilities
- Diagnose and resolve hardware/software issues for internal clients
- Install, configure, and maintain desktop/laptop systems
- Assist with network connectivity and peripheral setup
- Document technical procedures and create knowledge base articles
- Participate in on-call rotation for urgent support requests
- Shadow senior engineers during system migrations
- Complete weekly technical training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of Windows/macOS operating systems
- Strong customer service and communication skills
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional client visits
- CompTIA A+ certification or equivalent knowledge
- Pass background check and drug screening