Job Description
Join Madison's leading tech innovator as a Part-Time IT Support Trainee! We're seeking passionate individuals ready to launch their career in technology through hands-on experience and mentorship. This role offers flexible hours (20-25 hrs/week) while you gain expertise in enterprise systems, customer support, and IT infrastructure. Perfect for students or career changers seeking practical training in a collaborative environment. Enjoy competitive pay, professional development stipends, and direct exposure to cutting-edge projects. Apply today to start your journey toward becoming a certified IT professional!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network setup, maintenance, and troubleshooting of Windows/macOS environments
- Document IT processes, tickets, and solutions using ServiceNow and knowledge bases
- Install/configure peripherals, security software, and cloud applications
- Participate in IT asset management lifecycle (inventory, deployment, decommissioning)
- Collaborate with senior technicians on complex incident resolution
- Conduct user training sessions for productivity tools and security protocols
- Support IT projects including system upgrades and security audits
Qualifications
- High school diploma or equivalent; pursuing associate/bachelor's degree in IT preferred
- Basic knowledge of Windows/macOS, networking fundamentals, and security concepts
- Strong problem-solving abilities with customer service mindset
- Valid driver's license and reliable transportation for occasional off-site support
- Ability to lift 30 lbs and work in varied physical environments (server rooms, offices)
- Excellent written/verbal communication skills and patience with non-technical users
- Availability for flexible shifts including evenings and occasional weekends
- CompTIA A+ certification or willingness to pursue within 6 months