Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about learning IT fundamentals while delivering exceptional service to our clients. This role offers hands-on experience in hardware/software troubleshooting, network diagnostics, and customer support within a collaborative environment. Perfect for students or career changers seeking flexible hours and professional growth.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior technicians on network security and access protocols
- Conduct basic system backups and data recovery procedures
- Train end-users on software applications and security best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) a plus
- Basic knowledge of Windows/macOS, networking concepts, and hardware components
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and prioritize tasks in a fast-paced setting
- Valid driver's license and reliable transportation for on-site support