Job Description
Join our dynamic IT team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about learning and providing exceptional technical support. This hands-on role offers comprehensive training in network administration, hardware troubleshooting, and customer service excellence. Work alongside industry experts in a collaborative environment designed to nurture your growth. Perfect for students or career changers looking to build foundational IT skills while contributing to real-world projects. Enjoy flexible scheduling and a supportive culture that values continuous learning.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist in diagnosing and resolving user-reported IT problems
- Document support tickets and maintain accurate incident logs
- Install, configure, and test IT equipment and software
- Collaborate with senior technicians to implement solutions
- Conduct routine system maintenance and updates
- Deliver basic user training on IT tools and procedures
Qualifications
- High school diploma or equivalent; pursuing relevant technical degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS) desirable
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license and reliable transportation