Job Description
Join our dynamic IT team as a Part-Time IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing talent through hands-on experience and mentorship. This role offers the perfect opportunity to learn industry best practices while providing essential technical support to our growing client base. You'll gain exposure to cutting-edge tools and processes in a collaborative environment designed for growth. If you're passionate about technology and eager to develop practical skills in a real-world setting, this is the ideal starting point for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with troubleshooting via phone, email, and in-person support
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior technicians on complex problem-solving
- Participate in training sessions to expand technical knowledge
- Support system upgrades and security implementations
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts and hardware components
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in a team environment
- Relevant certifications (CompTIA A+, Network+) considered a plus
- Must be available for flexible shifts including evenings/weekends