Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support to our clients. This hands-on role offers comprehensive training in hardware troubleshooting, software diagnostics, and network fundamentals. Perfect for students or career changers looking to gain real-world experience in a supportive environment.
Our Saint Paul-based company values innovation and professional growth, offering flexible scheduling and mentorship opportunities. If you're ready to build technical skills while making a tangible impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users via phone, email, and in-person support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network connectivity, printer setups, and account management
- Create and update technical documentation and knowledge base articles
- Collaborate with senior technicians on complex troubleshooting cases
- Provide basic cybersecurity awareness training to users
- Participate in cross-departmental IT projects and process improvements
Qualifications
- High school diploma or equivalent; pursuing IT certification or degree preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong customer service skills and ability to communicate technical concepts clearly
- Proven problem-solving abilities and attention to detail
- Willingness to learn and adapt to new technologies
- Valid driver's license and reliable transportation (for on-site support)
- Ability to work independently with minimal supervision