Job Description
Join our dynamic IT team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support to our growing client base. This hands-on role offers comprehensive training in system administration, network troubleshooting, and helpdesk operations. Perfect for students or career-changers looking to gain real-world experience in a fast-paced environment. Enjoy flexible scheduling, mentorship from senior engineers, and opportunities for growth into full-time positions.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows/macOS systems
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all incidents and resolutions in ticketing systems (ServiceNow/Jira)
- Assist with network setup, security protocols, and user account management
- Collaborate with cross-functional teams on IT infrastructure projects
- Train users on software applications and company IT policies
Qualifications
- High school diploma or equivalent; pursuing IT certification (A+, Network+) preferred
- Basic knowledge of operating systems (Windows 10/11, macOS) and networking concepts
- Strong customer service skills with ability to explain technical concepts clearly
- Proficiency with Microsoft Office Suite and diagnostic tools
- Ability to work independently and prioritize tasks in a fast-paced environment
- Valid North Carolina driver's license for occasional on-site support
- Flexible availability including evenings/weekends for on-call rotation