Job Description
Join Detroit Tech Innovations as a Part-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT to provide essential technical support to our clients. This role offers hands-on experience with cutting-edge systems while working flexible hours perfect for students or career changers. You'll receive comprehensive training on network administration, hardware troubleshooting, and cybersecurity best practices in a collaborative, growth-oriented environment. Our team fosters innovation and professional development, making this an ideal stepping stone into the IT industry.
Responsibilities
- Diagnose and resolve hardware/software issues for clients across diverse industries
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network setup, security protocols, and data backup procedures
- Document technical issues and solutions using ticketing systems
- Provide remote and on-site technical support with exceptional customer service
- Collaborate with senior technicians to implement system improvements
- Stay updated on emerging technologies and industry certifications
Qualifications
- High school diploma or equivalent; pursuing college degree in IT preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills and attention to technical details
- Excellent verbal communication and customer service abilities
- Ability to work independently and manage multiple priorities
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional client visits