Job Description
Join our award-winning IT team as a Part-Time Support Trainee and launch your career in technology! Detroit Tech Solutions is seeking passionate individuals to provide exceptional technical support to our diverse clientele. This hands-on role offers structured training in network administration, hardware troubleshooting, and cybersecurity fundamentals while delivering outstanding customer service. Perfect for students or career changers seeking flexible hours in Detroit's growing tech sector.
Why Join Us?
- Industry-leading certification program (CompTIA A+, Network+)
- Mentorship from senior engineers with 10+ years experience
- Flexible scheduling accommodating academic commitments
- Opportunity for full-time conversion upon completion
Responsibilities
- Diagnose and resolve hardware/software issues for 50+ daily user tickets
- Install/configure Windows/macOS workstations and peripherals
- Assist with network infrastructure monitoring and basic maintenance
- Create user accounts and manage Active Directory permissions
- Document technical procedures in knowledge base system
- Provide phone/chat support for internal/external clients
- Collaborate with team on cybersecurity awareness initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic understanding of PC hardware and operating systems
- Excellent communication and customer service skills
- Ability to troubleshoot logical problems methodically
- Valid driver's license and reliable transportation
- Availability for 20-25 hours/week (weekdays/evenings)
- Passion for technology and continuous learning