Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? TechSupport Solutions is currently seeking a dedicated Part-Time Help Desk Support Specialist to join our growing team in Baton Rouge, LA. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations while enjoying the work-life balance that part-time roles provide.
We pride ourselves on a modern, collaborative environment where your technical skills are valued. Whether you are supporting on-site equipment or troubleshooting remote issues, you will play a crucial role in keeping our clients connected and productive.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve a wide range of technical issues including printer malfunctions, network connectivity problems, and application errors.
- User Support: Provide exceptional customer service to end-users via phone, email, and remote access tools, ensuring a positive support experience.
- System Maintenance: Perform routine system checks, updates, and inventory management to ensure all IT assets are functioning correctly.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations in our ticketing system.
- Onboarding Assistance: Assist in the setup of new user workstations and ensure proper configuration of security protocols.
- Remote Assistance: Utilize remote desktop tools to resolve issues for off-site clients efficiently.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1+ years of experience in a Help Desk or Technical Support role.
- Technical Skills: Proficient in Windows 10/11, macOS, and Microsoft Office Suite. Basic knowledge of networking concepts (TCP/IP, DNS) is a plus.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be available to work a flexible part-time schedule, including some evenings or weekends as needed.
- Problem Solving: Ability to think critically and troubleshoot complex technical issues under pressure.