Job Description
Are you a tech-savvy problem solver looking for a flexible schedule in the heart of Louisiana? Baton Rouge IT Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our growing team. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations and providing top-tier customer service.
We value adaptability and technical prowess. Whether it's fixing a printer jam or troubleshooting a complex network issue, you'll play a critical role in keeping our business running smoothly while enjoying a work-life balance.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $24.00.
- Flexible part-time schedule (approx. 20-25 hours per week).
- Opportunity to work with a dynamic team in a growing industry.
- Professional development and technical training opportunities.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Perform hardware installation, configuration, and basic maintenance.
- Manage and track IT support tickets using our ticketing system (e.g., ServiceNow, Zendesk).
- Assist with software deployment, updates, and user account management.
- Maintain a clean and organized IT workspace.
- Document all support interactions and solutions accurately.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- 1-2 years of experience in IT support or a Help Desk environment.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS) and troubleshooting hardware is a plus.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time capacity.
- Must be available to work a rotating shift or specific part-time hours.