Job Description
Join our dynamic IT team in El Paso as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. This flexible role offers remote and on-site collaboration opportunities with competitive compensation and growth potential. Ideal for candidates seeking work-life balance while making a tangible impact in our community.
Responsibilities
- Resolve technical issues via phone, email, and remote support tools
- Install and configure hardware/software per company standards
- Document tickets and maintain accurate incident logs
- Train users on systems best practices and security protocols
- Collaborate with senior IT on infrastructure projects
- Monitor system performance and report anomalies
- Support on-site hardware maintenance when required
Qualifications
- 1+ years IT support experience or relevant certification
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Basic knowledge of Active Directory and Office 365
- CompTIA A+ or equivalent preferred
- Ability to work flexible hours including some weekends