Job Description
Join our innovative team at Pacific Tech Solutions and become the go-to technical hero for Honolulu's vibrant business community! We're seeking a passionate Part-Time Help Desk Support Specialist to deliver exceptional IT assistance to our diverse clientele. This flexible role offers the perfect blend of technical challenge and customer interaction, with opportunities to grow your expertise in a supportive environment. If you thrive on solving complex problems with a smile, we want you on our team!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems with Windows/macOS systems and productivity applications
- Manage ticketing systems to track and prioritize user requests
- Document solutions in knowledge base for future reference
- Collaborate with senior IT staff on complex infrastructure projects
- Conduct user training sessions for new software implementations
- Maintain inventory of IT assets and peripherals
Qualifications
- 1+ years of hands-on help desk or technical support experience
- Proficiency in troubleshooting Windows/macOS environments
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Valid Hawaii driver's license for occasional on-site visits
- Experience with ServiceNow or similar ticketing systems