Job Description
Join our dynamic IT team at TechSolutions Inc. as a Part-Time Help Desk Support Specialist in sunny El Paso! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our reputation for innovation. Enjoy flexible hours, competitive pay, and opportunities for growth in a collaborative environment. If you're passionate about solving tech puzzles and helping colleagues succeed, apply today!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Manage ticketing system and prioritize user requests
- Install/configure workstations and peripherals
- Document troubleshooting procedures and solutions
- Train users on system best practices
- Collaborate with IT team on system upgrades
Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- 1+ years technical support experience
- Proficiency in Windows OS and Microsoft Office Suite
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification (or equivalent)
- Ability to work independently and as part of a team
- Flexible availability including weekends