Job Description
Join our dynamic team at Pacific Tech Solutions as a Part-Time Help Desk Support Specialist in sunny Honolulu! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our diverse client base. This flexible role offers the perfect opportunity to leverage your IT expertise while enjoying Hawaii's vibrant lifestyle. If you're passionate about troubleshooting and helping others thrive in the digital world, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, printer configurations, and application errors
- Document all support tickets using ServiceNow with detailed resolution steps
- Assist with onboarding new users and device setups (laptops, mobile devices)
- Collaborate with senior engineers on complex escalations and system outages
- Maintain accurate asset inventory and software license tracking
- Conduct periodic system health checks and preventative maintenance
Qualifications
- 1+ years of experience in IT help desk or technical support role
- Proficiency with Windows OS, macOS, and mobile device troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication skills and customer service aptitude
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including evenings/weekends
- Valid driver's license for occasional on-site visits