Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional user support while gaining hands-on experience with cutting-edge systems. This flexible role offers growth opportunities in a collaborative environment, perfect for students or career changers seeking entry into the IT field. Enjoy competitive pay, modern training, and a supportive culture that values your problem-solving skills.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage IT service tickets using Jira and ServiceNow platforms
- Provide end-user training on productivity tools (Microsoft 365, Google Workspace)
- Document incident resolutions and maintain accurate knowledge base entries
- Assist with network troubleshooting and system updates
- Collaborate with senior IT staff on infrastructure projects
- Ensure compliance with cybersecurity protocols
Qualifications
- 1+ years of technical support experience or relevant education
- Proficiency in Windows 10/11, macOS, and mobile OS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS)
- Excellent communication skills with customer-first mindset
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including some evenings/weekends
- Experience with ticketing systems and remote access tools