Job Description
Are you a tech-savvy problem solver looking for a flexible opportunity in sunny Tampa? TechFlow Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our dynamic IT team. This is an excellent opportunity for individuals looking to balance work with other commitments while working in a cutting-edge environment.
As a key member of our support team, you will be the first point of contact for employees experiencing technical difficulties. We pride ourselves on our user-centric approach and are looking for someone who can maintain high standards of customer service while resolving IT issues efficiently.
Responsibilities
- Troubleshoot and Resolve: Provide first-level technical support for hardware, software, networking, and peripheral issues via phone, email, and remote access.
- Ticket Management: Log and track all help desk tickets in our ticketing system (Zendesk/ServiceNow) to ensure timely follow-up and closure.
- Hardware Support: Perform hardware installations, upgrades, and basic maintenance on laptops, printers, and mobile devices.
- Software Assistance: Assist users with operating systems, office productivity software, and application access permissions.
- User Training: Conduct informal training sessions and create knowledge base articles to empower users to solve common issues independently.
- Security Compliance: Ensure all support activities adhere to company security policies and data protection standards.
Qualifications
- Experience: 1-3 years of experience in a help desk or technical support role.
- Education: Associate degree in Computer Science, Information Technology, or related field preferred.
- Technical Skills: Strong knowledge of Windows/macOS, MS Office Suite, and networking fundamentals.
- Certifications: CompTIA A+ or equivalent certification is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Flexibility: Ability to work non-standard hours and weekends as required for support coverage.