Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in vibrant San Antonio! We're seeking a tech-savvy professional to deliver exceptional user support while enjoying flexible scheduling. This role is perfect for students, career changers, or experienced technicians seeking work-life balance. You'll troubleshoot hardware/software issues, resolve user inquiries, and maintain system integrity in a fast-paced corporate environment. Enjoy competitive pay, professional development opportunities, and the chance to work with cutting-edge technology. Apply today and become a vital part of our digital transformation journey!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via ticketing system, phone, and email
- Install, configure, and maintain desktop/laptop computers and peripherals
- Document all support interactions and system changes in ITSM software
- Collaborate with senior IT staff on escalated technical issues
- Conduct user training on new systems and best practices
- Monitor system health and perform preventative maintenance tasks
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of hands-on help desk or desktop support experience
- Proficiency with Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- CompTIA A+ certification or equivalent technical training
- Ability to work flexible hours including some weekends
- Basic knowledge of cloud services (Office 365, Azure) a plus