Job Description
We are seeking a detail-oriented and friendly Part-Time Help Desk Support Specialist to join our dynamic team in Baton Rouge, LA. In this role, you will be the first point of contact for our employees, providing technical assistance and ensuring our IT infrastructure runs smoothly. We offer a flexible schedule and a collaborative environment where your technical skills will make a real impact.
Why Join Us?
- Competitive hourly rate in the Baton Rouge market.
- Flexible part-time hours to accommodate your schedule.
- Opportunity to work with modern technology and a supportive team.
- Professional development opportunities in the IT field.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Troubleshoot and resolve network connectivity problems, printer malfunctions, and application errors.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Maintain accurate and up-to-date documentation of support tickets and resolutions.
- Collaborate with the IT team to identify trends and improve overall system stability.
- Ensure strict adherence to IT security policies and procedures.
Qualifications
- High school diploma or equivalent required; Associate degree or IT certification (CompTIA A+) preferred.
- Previous experience in a Help Desk or IT Support role is highly desirable.
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent verbal and written communication skills to interact with non-technical users.
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Ability to work independently and manage time effectively during shifts.