Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional user experiences while resolving technical challenges with precision and care. This flexible role offers the perfect opportunity to grow your IT career while enjoying Florida's vibrant lifestyle.
Why You'll Love Working With Us: Competitive compensation, modern tech environment, ongoing training opportunities, and a supportive team culture dedicated to innovation and service excellence.
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Troubleshoot Windows OS, networking, and connectivity problems
- Manage ticketing systems with SLA adherence and documentation
- Train users on cybersecurity best practices and new technologies
- Collaborate with IT teams on system upgrades and maintenance
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and networking basics
- Exceptional problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Valid Florida driver's license (for occasional on-site visits)