Job Description
Join our dynamic IT team at TechSolutions Inc. as a Part-Time Help Desk Support Specialist in Columbus, OH. We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. This role offers flexible hours (20-25 hrs/week) with competitive compensation and growth opportunities in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity, application errors, and system malfunctions
- Install, configure, and maintain workstations, laptops, and peripheral devices
- Document all support tickets in ServiceNow with detailed resolution steps
- Collaborate with senior IT staff on escalated issues and system updates
- Conduct employee training on cybersecurity best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Familiarity with ITSM tools (ServiceNow preferred)
- Basic knowledge of network protocols and security principles
- Ability to work independently with minimal supervision